Although we are use the natural ingredients into our product. Some certain people might get allergy react by some natural ingredients or not match for your skin. Please read the product label carefully or contact us for any assistance before purchase. If any issues arise use around one month, we are glad to assess your problems and resolve it by returns or refund as soon as possible. The relative shipping fee for products return will be borne by the customer.  refund-policy

Full spectrum protection for products include new plant-derived, non-toxic preservatives, caprylhydroxamic acid, 1,3-Propanediol, 1,2-Hexanediol and caprylyl glycol. Caprylhydroxamic acid is an amino acid derived from coconut oil. It’s a wonderfully gentle preservative that ensures product safety and longevity. Preservatives are especially difficult to formulate with because they have to be strong enough to kill bacteria, but they also can’t impact the effectiveness of other ingredients. On full size products, you can see are printed or labeled with the date/month of manufacture and expiry date. There is a small pattern on the bottle, which represents the stable shelf life after opening.

Please use and store the product according to the instructions on the bottle. We recommend using our natural products right away for optimal freshness.

Because our products are formulated with 100% naturally harvested ingredients. Plant life varies season to season so you can expect color, aroma and texture may vary every batch. On our balm products may become soft or melt in high temperatures; It will return perfectly when cooled. As they re-cool, the ingredient Shea Butter will crystallize or become grainy, which is a natural reaction. this will not affect their performance.

Our Products did not contain are retinol (vitamin A), salicylic acid, parabens, phthalates and synthetic fragrances. Nude Story uses pure natural essential oils. Natural essential oils have a certain curative effect. In the early stage of pregnancy, please avoid using rose Otto Essential oil ingredients. Most of the products have indicated on the packaging that they are suitable for pregnant women. Please referal to our page「Pregnancy care」. Please consult your physician before using any products that contain essential oils.

Yes, our full Nude Story products range is plant-based, nearly our entire product is vegan. Exception of organic certifed beeswax which is only used in a few of our products: Cleansing Balm, Lip Balm and Eczema Balm. All of our products are cruelty-free and accredited by PETA Beauty without Bunnies Program.

We are committed to produce a product without chemical preservatives artificial colors, mineral oil and fragrance and without any proven or suspected toxic ingredients.

Dont Worry, the important ingredient of Cleansing balm is Shea butter. Shea Better is made up of various fatty acids, each with its own melting point. When Shea butter is heated and then cools down slowly, the different fats can solidify at different rates, leading to a grainy texture which is a natural reaction. this will not affect their performance.

We would love to be able to accept your empties back, but unfortunately it is not something that we are able to implement at this stage. We are a company that is conscious of our environmental impact and we are working to find ways to reduce our waste. We are welcome you to do recycle in near home Recycling Stations.