Although we are use the natural ingredients into our product. Some certain people might get allergy react by some natural ingredients or not match for your skin. Please read the product label carefully or contact us for any assistance before purchase. If any issues arise use around one month, we are glad to assess your problems and resolve it by returns or refund as soon as possible. The relative shipping fee for products return will be borne by the customer.  refund-policy

Full spectrum protection for products include new plant-derived, non-toxic preservatives, caprylhydroxamic acid, 1,3-Propanediol, 1,2-Hexanediol and caprylyl glycol. Caprylhydroxamic acid is an amino acid derived from coconut oil. It’s a wonderfully gentle preservative that ensures product safety and longevity. Preservatives are especially difficult to formulate with because they have to be strong enough to kill bacteria, but they also can’t impact the effectiveness of other ingredients. On full size products, you can see are printed or labeled with the date/month of manufacture and expiry date. There is a small pattern on the bottle, which represents the stable shelf life after opening.

Please use and store the product according to the instructions on the bottle. We recommend using our natural products right away for optimal freshness.

Because our products are formulated with 100% naturally harvested ingredients. Plant life varies season to season so you can expect color, aroma and texture may vary every batch. On our balm products may become soft or melt in high temperatures; It will return perfectly when cooled. As they re-cool, the ingredient Shea Butter will crystallize or become grainy, which is a natural reaction. this will not affect their performance.

Our Products did not contain are retinol (vitamin A), salicylic acid, parabens, phthalates and synthetic fragrances. Nude Story uses pure natural essential oils. Natural essential oils have a certain curative effect. In the early stage of pregnancy, please avoid using rose Otto Essential oil ingredients. Most of the products have indicated on the packaging that they are suitable for pregnant women. Please referal to our page「Pregnancy care」. Please consult your physician before using any products that contain essential oils.

Yes, our full Nude Story products range is plant-based, nearly our entire product is vegan. Exception of organic certifed beeswax which is only used in a few of our products: Cleansing Balm, Lip Balm and Eczema Balm. All of our products are cruelty-free and accredited by PETA Beauty without Bunnies Program.

We are committed to produce a product without chemical preservatives artificial colors, mineral oil and fragrance and without any proven or suspected toxic ingredients.

Dont Worry, the important ingredient of Cleansing balm is Shea butter. Shea Better is made up of various fatty acids, each with its own melting point. When Shea butter is heated and then cools down slowly, the different fats can solidify at different rates, leading to a grainy texture which is a natural reaction. this will not affect their performance.

We would love to be able to accept your empties back, but unfortunately it is not something that we are able to implement at this stage. We are a company that is conscious of our environmental impact and we are working to find ways to reduce our waste. We are welcome you to do recycle in near home Recycling Stations.

由於舊系統未有安排生日月份的資料輸入位置。所以我們沒有閣下的生日月份資料。 請與填寫會員「生日月份登記表格」 / 或 我們聯絡，我們會為您處理並且安排上您專屬的生日優惠碼。

首先多謝您的好評回饋。系統會在七個工作天內把積分存入到您的戶口。如果您是分享用產品用後感到instagram。請截圖whatsapp 與我們聯絡。我們在收到您的資訊後把積分存入到您的戶口內。唯留言分享產品評價必須包含至少30個字符，字數過少將被視為無效輸入。有權不安排發出積分。

每張訂單只可以使用一個優惠碼。我們的免費產品換領是以指定優惠碼進行。故此，當客人擁有多於一個優惠碼時，客人不得在同一張訂單使用。但有一個小撇步就是可以先新增一張訂單換領免費產品。之後再將現金券留待下一張訂單使用。唯使用優惠碼購物時請留意使用條款。我們可以為您在同一日的訂單安排同一時間出貨。

抱歉會員積分獎勵計劃僅適用於Nude Story官網購物。所有線下零售點購物、舊有訂單、非經網站登入落單（包括但不限於電話、IG、Whatsapp、Facebook、電郵落單者），有關上述方法的購物客戶均無法賺取、兌換及／或使用此會員計劃內的積分。

每個優惠碼可能都有它的使用條款；請在使用前了解其使用條款。所有折扣優惠碼不可與其他優惠同時使用。

如果您有任何使用上的問題，歡迎隨時與我們聯絡。

歡迎到網站下單後，可安排到指定的旺角銷售點取貨。除了以上的銷售點外， 暫時其他銷售點不設取貨／面交。

Yes. We are glad to ship worldwide and please contact us for shipping rate. Please contact us to identify the necessary amount of Delivery Fee to be paid before placing the order. Exact postage can only be determined after confirming the order quantities and weights.Customers are recommended to get an initial quotation from Hong Kong Post . Actual postage to be determined upon delivery may deviate from the initial quotation, as the packaging materials will also affect the postage. Customers shall be responsible for checking if there are any weight and other import restrictions imposed by the destination country. Please note that we will no responsible for any duties, value-added taxes or miscellaneous fees and any issues that may arise in your country.

We will pack our product carefully to ensure not get damage during shipping out. If the product is damaged, defected or incorrect, please contact us included the relative photo by email - cs@nudestoryhk.com within 48 hours of delivery. We will arrange refund or returns services, the relative shipping fee will be borne by the Nude Story. 

We are sorry for the inconvenience, please contact us immediately and we will fix your order as soon as possible. You can email us directly to info@nudestoryhk.com. Will follow up for you immediately, thank you!

Free shipping is calculated based on the total amount after discount. As long as the order meets the consumption requirements for free shipping after the discount, it will enjoy free shipping.